A Vet's Review of ManyPets Pet Insurance
2024

• Hip dysplasia coverage only available for pets enrolled before 6 years of age
• Cruciate Injuries have a 12 month waiting period. This may vary by state.
• Behavioral Therapy coverage not available as part of base policy or as an addon
• Dental coverage for accidents and illnesses is limited. (See Concerns Below)

• Strong underwriter
• Unlimited Lifetime Maximum Payout structure
• Some pre-existing conditions may be deemed curable (and therefore will be covered) if there has been no symptoms or treatments for 18 months. This does not apply to cruciate ligament injury or hip dysplasia.
• Provides coverage for Hereditary & Congenital Diseases, Hip Dysplasia (if you meet the criteria), Chronic Diseases, and Cancer
• Provides continual coverage for chronic diseases

• ManyPets is a newer company. Based on what I've seen since 2008, it can take time for a company to settle in on consistent premium pricing and policy terms.
• Contact ManyPets for information on the specific reasons they may cancel a policy. Their sample terms and condition policy has a section called "Other Cancellations". In this section, it states that ManyPets can cancel a policy, that is less than 60 days old, for any reason. In the same section, the reasons for canceling policies over 60 days old are not clear. Given that Nationwide unexpectedly announced the cancellation of over 100,000+ policies in the spring of 2024, it's important to have clarity in this area.
• It appears that cruciate ligament injury and hip dysplasia are the only systems that fall under their bilateral conditions pre-existing exclusions. While in the FAQ they state these are the only two conditions that fall under this exclusion, the sample policy doesn't state whether or not other body systems fall under this exclusion. Contact the company to confirm.
• In their FAQ they state, "Our insurance policy may cover the costs of diagnosing and treating dental injuries and dental illnesses." The use of the word "may" does not give a clear indication of what "will" be covered. Contact ManyPets for specific details on what dental conditions/treatments are covered.
• Reimbursements are calculated by applying your reimbursement percentage first, then your deductible. This can lead to being reimbursed less than companies that subtract the deductible BEFORE applying the reimbursement percentage.
• Based on their pre-existing conditions policy, signs and symptoms can be used to denote something as pre-existing. As with all pet insurance companies that use this wording, I have concerns that this can be used to deny claims even when these previous signs/symptoms are not directly related to the disease or condition currently in question.
  
  

• Make sure you research what customers are saying about the company. A company may have the 5 components that should be part of a pet insurance plan, but the company may not be a hit with customers. Sites to check include but are not limited to BBB.org, Yelp.com and PetInsuranceReview.com. Things to look for include but are not limited to: How fast are payments paid?, What are customers saying about the pre-existing conditions policy?, How often are claims denied and for what reason?, What is the customer service experience like?, Are there issues with premium increases?
• Check with your state's Department of Insurance to see if any complaints have been filed for the company you are interested in.
• Make sure you understand what the waiting periods are.
• Make sure you understand their bilateral conditions policy.
• Make sure you understand any requirements that you must adhere to to maintain coverage.
• Make sure you read the terms and conditions to get a thorough understanding of all exclusions.
• Make sure you understand when and by how much your premium can increase.
• If you change plan levels, there is a possibility that all medical conditions present under the old plan will be considered pre-existing in the new plan. Make sure you ask the company if this is the case.
• For some companies, pre-existing conditions can be based on signs and symptoms alone, a diagnosis is not needed. For example, if your pet had a cough before you applied for pet insurance and this cough was discussed and written in the pet's medical record, there is the possibility that all future cough conditions, no matter what the cause, would be considered pre-existing - even if there was no treatment given. Make sure you ask the company if this is the case.
• Pet insurance companies are businesses. The top priority of any business is to make a profit for their stakeholders. Pet insurance companies can and may change your rates and terms to meet that top priority. A change of business ownership or underwriters can also be a catalyst for changes in your rates and terms.
  
  When you purchase pet insurance make sure you have a realistic understanding of this and how it can affect you.

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